top of page

Shipping Policy

Thank you for visiting and shopping at Rafter. Following are the terms and conditions that constitute our Shipping Policy.

STANDARD SHIPPING POLICY

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have a dedicated logistics team that will pick up your products from the vendor and hand-deliver it to you (This service is currently available only in select cities for select products). 

We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

 

SHIPPING TIME

  • Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflected on the checkout page. Typically the lead time is 5-7 working days.

  • The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.

  • We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at xyz@abc.com mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

  • In case there is a delay, please send us an email at xyz@abc.com with your order number.

  • In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, Rafter’s decision in this regard shall be final and binding to you and you shall not be entitled to raise any claims in that regard. 

 

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. You can expect delivery of the products within 5-7 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

SHIPPING RATES - PREPAID

Shipping charges for your order will be calculated and displayed at checkout.

Regular Shipping Slabs for Retail Prepaid orders are as below:

Shipment Slab

 

Order Value-

Shipping Charges

Prepaid Shipping 1

₹0.00–₹500.00

₹69.00

 

Prepaid Shipping 2

₹500.01–₹1000.00

₹99.00

Prepaid Shipping 3

₹1000.01–₹1,500.00

₹129.00

Prepaid Shipping 4

₹1,500.01-₹2,000.00

₹149.00

Prepaid Shipping 5

₹2,000.01-₹5,000.00

₹179.00

Prepaid Shipping 6

₹5,000.01 and above

₹249.00

 

CASH ON DELIVERY CHARGES

The Cash on Delivery option is available in limited cities in India. Regular Shipping Slabs are applicable over and above the below-mentioned additional charge for Retail Cash on Delivery orders:

Shipment Slab

Order Value -

Cash On Delivery Charges

Cash On Delivery Shipping 1

₹1,000.00–₹1,500.00

₹69.00

Cash On Delivery Shipping 2

₹1500.01–₹2,000.00

₹109.00

Cash On Delivery Shipping 3

₹2,000.01–₹5,000.00

₹139.00

Cash On Delivery Shipping 4

₹5,000.01-₹10,000.00

₹169.00

Cash On Delivery Shipping 5

₹10,000.01-₹15,000.00

₹199.00

Cash On Delivery Shipping 6

₹15,000.01-₹20,000.00

₹249.00

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active from the date of dispatch up to 7 days after delivery. 
Customs, Duties and Taxes
Rafter is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Rafter is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to our customer support to file such claims. Please save all packaging materials and damaged goods before filing a claim including pictures and videos of the damaged products. This is required to file a claim for lost/damaged products during shipping.

 

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside India.

 

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.​

 

SHIPPING DURING THE SPREAD OF COVID-19

  • Prioritizing high-priority items in our operations network.

  • As COVID-19 has spread, we've seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we’ve adjusted our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize delivering items that are a higher priority for our customers (these are marked as "Essentials" as mandated by the Government of India). This will result in some of our delivery promises being longer than usual.

  • We request you to kindly cooperate with us and stand hand-in-hand with the Government's decision to contain the spread of Coronavirus in the country.

  • Due to the spread of COViD-19, we are facing some delays in delivery for orders. In case there is a shipping delay, it could be due to the seller/route affected due to a local lockdown in the seller's region or being in a containment zone or delay from our shipping partner. Please be patient, your order is safe and will be delivered as soon as it is safe to do so. You can view the containment zones here.

  • To serve our customers’ most urgent needs while also ensuring the safety of our employees, we are temporarily prioritizing our available fulfilment and logistics capacity to serve products that are currently critical for our customers such as Household Staples, Packaged Food, Health Care, Hygiene, Personal safety and other high priority products. This also means that we have to temporarily disable shipments for lower-priority products. Although we are accepting orders for all items, the lower-priority items will be shipped to you as soon as we are in a position to do so.

  • Please also note that we are facing a certain amount of delays due to individual state-level and city-level lockdowns imposed by the governing body in charge, due to which delivery timelines have been heavily impacted.

  • These changes are in effect from 18th March 2020, and we will update when we resume normal operations. We will follow all Centre and State Government guidance on this. We continue to work with concerned government authorities to ensure on-ground support that will enable us to offer a more expanded selection to fulfil customer needs.

  • We recognize these are hard decisions that may impact some of our sellers’ business - we appreciate their understanding and continue to work for ways to enable small businesses to meet customer requirements during this time.

  • Rafter and our network of partners are helping communities around the world and in India to deliver much-needed supplies directly to the doorsteps of people who need them. We will remain focused on providing this vital service to people in India, especially to those most vulnerable, like the elderly or those without access.

  • For any other assistance, reach out to us at contact@getrafter.com or contact us at +91 98805 39995

bottom of page